Shipping Policy

Last updated: September 15, 2026

This Shipping Policy explains how digital downloads and physical prints purchased from Moody Modish are processed and delivered.

1. Shipping Availability

Digital downloads and physical prints are currently available for purchase within the United States only.

 

2. Digital-Download Delivery

Digital products do not require shipping and are not subject to shipping charges.

Purchased files are generally available immediately after payment has been successfully processed. Customers will receive access through the order-confirmation page or digital-delivery link provided after purchase.

Occasionally, payment processing or technical issues may cause a brief delay. If you have trouble accessing your files, contact us at contact@moodymodish.com with your order number.

3. Physical-Print Production

Physical prints are made to order. Most orders are produced within 2–7 business days before shipment, although production may take longer during holidays, periods of high order volume, product shortages, or other circumstances outside our control.

Production time is separate from shipping time. Business days do not include weekends or recognized holidays.

4. Shipping Methods and Delivery Estimates

Physical orders may be delivered by USPS, UPS, FedEx, or another available carrier, depending on the print provider, destination, and shipping method.

Standard shipping generally takes approximately 2–5 business days after production is complete and the order has shipped. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

5. Shipping Costs

Shipping charges for physical products are calculated and displayed at checkout.

Eligible U.S. orders with a qualifying subtotal of more than $25 receive free standard shipping. Eligibility is determined at checkout and may be affected by discounts or other promotions.

Digital products have no shipping charges.

6. Tracking Information

When a physical order ships, tracking information will be sent to the email address provided at checkout. Tracking information may take up to 48 hours to update after the shipping notification is sent.

Digital products do not include tracking because they are delivered electronically.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at contact@moodymodish.com. We cannot guarantee that an address can be changed after an order has entered production or shipped.

Moody Modish is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete address information. Additional production or shipping charges may apply if an order must be replaced or reshipped.

8. Delayed or Lost Packages

If tracking has not updated for an extended period or your package has not arrived within the expected delivery window, contact us at contact@moodymodish.com with your order number. We will review the tracking information and work with the carrier and print provider to investigate.

Claims involving a potentially lost shipment must be reported within 30 days of the estimated delivery date.

If tracking shows that a package was delivered but you cannot locate it, please first:

• Verify the shipping address on your order.

• Check around the delivery location.

• Ask household members or neighbors.

• Contact the shipping carrier or local post office.

After completing these steps, contact us if the package still cannot be located. Available resolutions depend on the results of the carrier and print-provider investigation.

9. Damaged, Defective, or Incorrect Items

If a physical print arrives damaged, defective, or incorrect, contact us within 30 days of delivery at contact@moodymodish.com.

Include your order number, a description of the issue, clear photographs of the item, and photographs of the packaging if the item was damaged during delivery.

Please refer to our Return, Refund, and Replacement Policy for complete eligibility requirements and available resolutions.

10. Order Changes and Cancellations

Physical orders enter production shortly after being placed. Contact us immediately if you need to request a cancellation or change. We cannot guarantee that changes or cancellations can be made once production has begun.

Digital orders cannot be canceled after the files have been made available.

11. Local Pickup and Delivery

Moody Modish does not currently offer local pickup or local delivery.

12. Contact

For questions concerning an order or shipment, contact:

Moody Modish
contact@moodymodish.com

13. Changes to This Policy

We may update this Shipping Policy to reflect changes to our fulfillment practices, carriers, products, or legal obligations. Updates will be posted on this page with a revised “Last updated” date.