Refund policy

Return, Refund, and Replacement Policy

Because Moody Modish offers both digital downloads and made-to-order physical prints, return and refund eligibility depends on the type of product purchased.

Digital Downloads

All digital-download sales are final and are not eligible for returns, exchanges, cancellations, or refunds once the files have been accessed or downloaded.

If you receive an incorrect file or experience difficulty accessing or downloading your purchase, please contact us at contact@moodymodish.com. We’ll be happy to help resolve the issue.

Please review the product description, file specifications, dimensions, and orientation before purchasing. Colors may appear slightly different across screens and printers due to variations in display and print settings.

Physical Prints

Each physical print is made specifically for your order. Because these products are produced on demand, we do not accept returns or exchanges for:

Changes of mind
Incorrect sizes or formats selected by the customer
Slight color differences caused by monitor settings
Incorrect or incomplete shipping information entered at checkout

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing or printing defect, or you receive the wrong item, please contact us within 30 days of delivery at contact@moodymodish.com.

Include:

Your order number
A description of the issue
Clear photographs showing the entire item and the problem
Photographs of the shipping packaging if the item arrived damaged

Once the issue has been reviewed, we will arrange a replacement or another appropriate resolution. You generally will not need to return a damaged or defective item unless we provide specific instructions.

Cancellations and Order Changes

Digital orders cannot be canceled after the files have been made available.

Physical orders are submitted for production shortly after they are placed. If you need to request a cancellation or change, contact us immediately. We cannot guarantee that an order can be changed or canceled after production has begun.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order has entered production or shipped.

Moody Modish is not responsible for orders that are delayed, returned, or undeliverable because an incorrect or incomplete address was provided. Additional production or shipping charges may apply if the order must be replaced or reshipped.

Lost or Delayed Packages

If tracking has not updated for an extended period or your package has not arrived within the estimated delivery window, contact us at contact@moodymodish.com. We will review the tracking information and work with the shipping carrier and print provider to determine the appropriate next step.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery carrier, and your local post office before contacting us.