Refund policy
Return and Refund Policy
1. Digital Download Products
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Non-Refundable: Due to the nature of digital products, all sales of digital download wall art are final. Once you have gained access to the files, we cannot offer refunds, exchanges, or cancellations.
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Download Issues: If you experience any technical issues accessing your digital files, please contact us at [Your Contact Information], and we will be happy to assist.
2. Physical Print-on-Demand Posters
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No Refunds or Exchanges: All print-on-demand posters are custom-made upon order, which means we do not offer refunds or exchanges for these products.
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Damaged or Defective Items: If your item arrives damaged or with a printing defect, please contact us within 7 days of receiving your order. Include clear photos of the damaged item and the packaging.
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Replacement Policy: We will gladly send a replacement for any damaged or defective items at no additional cost to you.
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Incorrect Shipping Information: We are not responsible for orders not arriving due to an incorrect address provided at checkout.
3. Contact Information
For any questions regarding this policy, please contact us at contact@moodymodish.com