FAQ
GENERAL QUESTIONS
- WHAT TYPES OF PRODUCTS DO YOU OFFER?We offer both digital download wall art (instant access, print-it-yourself) and physical posters (professionally printed and shipped to your door).
- WHAT HAPPENS IF I ENTER THE WRONG INFORMATION?Please contact us immediately if you have entered the wrong information, such as email address or postal address. If possible, we will redirect postage to the correct address at no additional cost.
DIGITAL DOWNLOAD QUESTIONS
- WHAT IS A DIGITAL DOWNLOAD?A digital download is a high-resolution image file that you can download instantly after purchase and print yourself at home, a local shop, or an online print service.
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WHAT SIZES ARE INCLUDED IN THE DIGITAL DOWNLOAD?
Each digital download includes high-resolution 300 DPI JPG files in the following popular aspect ratios and sizes, so you can print in a range of dimensions from small frames to statement pieces:
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2:3 ratio – 4"x6", 12"x18", 16"x24", 20"x30", 24"x36"\n
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4:5 ratio – 8"x10", 11"x14", 16"x20"\n
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3:4 ratio – 9"x12", 18"x24"\n
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11"x14" – Included as a separate, popular standard size\n
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- HOW DO I PRINT MY DIGITAL DOWNLOADS?You can print at home, at a local print shop (like FedEx, Staples, or CVS), or upload to an online service (such as Shutterfly, Mpix, or Vistaprint).
- CAN I GET A REFUND ON A DIGITAL DOWNLOAD?Due to the nature of digital products, all digital downloads are non-refundable. However, if you are not satisfied with your order, please contact us immediately and we will find a solution
- CAN I USE THE DIGITAL FILE COMMERCIALLY ?No. All downloads are for personal use only and may not be resold or used for commercial purposes.
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CAN I PRINT OR DOWNLOAD MY ART MORE THAN ONCE?
You can print your artwork as many times as you like as long as it is for personal use.
PHYSICAL PRINT QUESTIONS
- WHAT SIZES ARE AVAILABLE FOR PHYSICAL PRINTS?We currently offer: 11"x14", 12"x16", 16"x20", 8"x24", 24"x36"
- WHAT PAPER AND QUALITY DO YOU USE?Our posters are printed on 180 gsm premium matte fine art paper, with vibrant, fade-resistant colors and a smooth texture.
- DO PRINTS COME WITH A FRAME?No, frames are not included—our focus is on delivering high-quality prints that you can pair with your own frames.
- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?All prints are made to order. Please allow 2-4 business days for production. Shipping times vary based on location and chosen shipping method.
- CAN I RETURN OR EXCHANGE MY PHYSICAL PRINT?We will replace damaged or incorrect items only. Please contact us within 7 days of delivery with photos of the issue.
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WHO WILL DELIVER MY ORDER?
We use a variety of local shipping partners, depending on where you are located. You will receive an email from the courier containing all the shipping information, including tracking, when your order is dispatched.